Help

How can I place an order online?
To place an order using our online store, please visit the shop, and then simply add the products you wish to your shopping bag, check out (using your chosen payment method), and have your items shipped to you or to a person designated by you. Alternatively, you can call the gallery on +44 (0)207 920 7777 Tuesday - Saturday 10:00-18:00 and a member of our team will assist you through the entire order process, from product selection to payment method.

How do I know that my order has been confirmed?
After we receive your order, we will email you an order confirmation. The order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details. The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. Once we have sent and you have received the email that your parcel has been shipped, Flowers Gallery will have formed a contract with you.

What is your returns policy?
Full information on how to return your order.

What is your delivery policy?
Full information on delivery times and charges.

What do I do if I have received an incorrect order?
If there is an incorrect item in your delivery, please contact a member of our team who will rectify the problem as soon as possible:

info@flowersgallery.com
+44 (0)20 7290 7777

I’m having technical difficulties
If you experience technical difficulties with the online store, please contact a member of our team who will investigate the problem:

info@flowersgallery.com
+44 (0)20 7290 7777